Returns and Refund Policy

1. Right of Withdrawal

In accordance with applicable laws, you have 14 days from the receipt of your order to exercise your right of withdrawal without providing a reason or incurring penalties.

1.1. Return Conditions:

• Products must be returned in their original condition and complete (including packaging, accessories, manuals, etc.).

• Items must not have been used or damaged.

• Returned items must be accompanied by proof of purchase or the order confirmation.

1.2. Withdrawal Procedure:

To exercise your right of withdrawal, please contact us at contact@seapuricare.com, providing your order number and the reason for return (optional).
Once your request is validated, we will provide you with return instructions.

1.3. Return Costs:

Return shipping costs are the customer’s responsibility, except in the case of a defective or incorrect item.

---

2. Defective or Incorrect Products

If you receive a defective product or an item that does not match your order, please contact us within 14 days of receipt at contact@seapuricare.com.

2.1. Return Conditions for Defective or Incorrect Products:

• Products must be returned in their original condition with proof of purchase.

• After inspection, if the product is deemed defective or incorrect, we will cover the return shipping costs.

2.2. Exchange or Refund:

You may choose between an exchange (subject to availability) or a full refund, including the initial shipping costs.

---

3. Refund Process

3.1. Refund Timeframe:

Once the returned product has been received and inspected, we will send you an email confirming the approval or rejection of your refund request.
If approved, the refund will be processed within 14 business days after receiving the returned items.

3.2. Refund Method:

Refunds will be issued using the same payment method as the original purchase.

---

4. Non-Returnable Items

Some items cannot be returned, including:

• Customized or made-to-order products.

• Sealed items that cannot be returned for health or hygiene reasons if the seal has been broken after delivery.

---

5. Contact for Returns and Refunds

For any questions or concerns regarding returns and refunds, please contact us at contact@seapuricare.com.